System Support | Web Specialist | Technical Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

8+ years of experience in the web hosting company.

Skills & Experience

Skills

Linux System Administration 2-5 Years

English Communication 10+ Years

CMS (WordPress) 5-10 Years

Experience highlights

Content Migration Support

Lexmark · September/2024 – /

Quality checks the migration of Lexmark website contents via CMS (Adobe Experience Manager) from AWS server to Adobe Cloud-based server.

System Support T1

Newfold Digital · September/2020 – Present

> Migrates hosting account (website files, emails and data) from other hosting provider across to our server through FTP, SSH, Cpanel and WordPress plugin
> Monitors servers through Systems Monitoring tools (Grafana and Zabbix)
> Mitigates spamming / spoofing issues
> Process Support tickets via Zendesk and Pega

Web Specialist

Dreamscape Networks Inc · May/2017 – Present

> Designs websites to Contact hidden clients using a drag-drop website builder platform (Webs Planet and SiteBeat)
> Updates tasks via a Project Management tool (ClickUp)
> Responds inquiries from our clients
> Helps setting up emails (POP or IMAP)

Customer Care Specialist

Dreamscape Networks Inc · September/2015 – Present

> Answers phone calls and tickets via Zendesk
> Troubleshoots website and email issues
> Helps setting up email account through email clients (Outlook, Thunderbird, MacMail and Windows Mail)

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