Skills
Customer Support > Customer Service > Fraud detection
5-10 Years
Customer Support
2-5 Years
Typing, proofreading, Transcribing
1-2 Years
Experience highlights
Senior Fraud Analyst
Taskseveryday - Alfa Business Outsourcing Philippines
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November/2016
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From 2016 to 2021, I worked as a Fraud Analyst, identifying and investigating fraudulent activities by analyzing transaction patterns and reviewing suspicious behaviors. Promoted to Escalation Fraud Analyst in 2018, I handled complex cases and developed risk mitigation strategies. Since 2021, as Senior Fraud Analyst, I lead a team, conduct in-depth data analysis, and enhance fraud detection systems.
Customer Service and Sales Representative
Teleperformance Philippines
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February/2013
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Present
From 2013 to 2016 at Teleperformance Philippines, I worked in customer support and sales, excelling in upselling, resolving technical issues, and maintaining high customer satisfaction. I was promoted to Quality Assurance Analyst, where I ensured service excellence by monitoring and enhancing agent performance. This role further honed my analytical, communication, and problem-solving skills, driving consistent service improvements.
Customer Service Professional
Stream Global Services
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January/2010
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Present
From 2010 to 2013 at Stream Global Services, I handled customer retention, sales, and technical support via phone and chat. I excelled in resolving customer concerns, preventing cancellations, and upselling services by understanding customer needs. I managed multiple chats simultaneously, maintained high satisfaction scores, and developed strong communication and problem-solving skills, contributing to overall service quality.
General Transcriber, Proofreader
Northern Transcriptionworks
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September/2008
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Present
From 2008 to 2010, I worked as a Proficient Transcriber at Northern TranscriptionWorks, converting various audio content, including legal and medical, into precise written text. I consistently met deadlines, maintained confidentiality, and handled multiple projects efficiently. This role developed my attention to detail and strong comprehension skills, which provided a solid foundation for future roles in customer support and fraud analysis.
