Skills
Customer service > Sales Representative > Customer Support
10+ Years
Office and Administration > Quality Assurance
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
10+ Years
~Data Entry
5-10 Years
CRM Systems
5-10 Years
Training & Coaching
2-5 Years
Customer Support > Email & Chat Support
10+ Years
Google Workspace
5-10 Years
Billing & Account Management
10+ Years
PowerPoint
2-5 Years
HTML & CSS
Less than 6 Months
Notion
1-2 Years
Cost Estimate > Microsoft Excel
5-10 Years
Project Management > Asana > Monday > Trello
1-2 Years
Customer Support > Chat Support >Technical Support
10+ Years
Experience highlights
Technical Support Representative
Moxxie
·
May/2022
–
Present
Delivered technical support via email and chat for device setup and troubleshooting, resolving ~300 tickets/week while meeting quality and SLA standards.
COE Specialist I (Data Operations Specialist)
Uber COE LLC
·
Jan/2020
–
Present
Maintained and validated large-scale customer datasets. Conducted product research and competitor analysis. Resolved data discrepancies and assisted customers with account concerns.
Trainer II (AT&T Program)
Concentrix CVG PHL
·
Mar/2019
–
Present
Facilitated new hire training and product update sessions. Developed PowerPoint training materials and coached 20+ trainees to improve readiness and knowledge retention.
Advanced Technical Support Representative
Concentrix CVG PHL
·
Jan/2018
–
Present
Provided advanced troubleshooting for mobile devices and telecommunications services. Supported escalated concerns and coached team members on first-contact resolution.
Technical Support Representative (T-Mobile)
Alorica Philippines, Inc.
·
Nov/2017
–
Present
Resolved technical and billing issues via email and chat for T-Mobile customers.
