Customer Support Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a Customer Support Specialist with over five years of experience in customer service and technical support across fintech, telecommunications, and e-commerce.

In my recent fintech role, I handled high-volume inquiries through chat, email, social media, and in-app messaging, troubleshooting payment and account-related concerns while documenting resolutions in Zendesk. I also have experience with technical support from Comcast and AT&T, where I guided customers step-by-step through issues and worked with multiple systems to find effective solutions.

I’m comfortable working independently in a remote environment, handling complex concerns, escalating issues when necessary, and taking ownership of customer cases through resolution. I believe my combination of troubleshooting skills, clear communication, empathy, and attention to detail would allow me to contribute effectively to this Support Specialist role.

Skills & Experience

Skills

Customer Support 2-5 Years

CRM & Data Management 2-5 Years

Client Communication & Support 2-5 Years

Email & Chat Communication 1-2 Years

Calendar & Appointment Coordination 1-2 Years

Experience highlights

FinTech Customer Support Specialist Remote Work

Bruntwork · June/2026 – Present

• Queue Triage: Independently manage and resolve high volumes of inbound customer support tickets across live chat, email, social media channels, and in-app messaging dashboards.
• FinTech Troubleshooting: Guide users systematically through complex payment-related concerns, verifying transaction milestones, funding balances, and ledger adjustments.
• Helpdesk Hygiene: Maintain meticulous ticket categorization, tag integrity, and comprehensive internal troubleshooting records within Zendesk.

Customer Sales Associate - DIRECTV

Sutherland · January/2025 – Present

• Managed high-volume inbound and outbound communications, assisting customers with service requests, scheduling, and account-related concerns
• Coordinated service-related needs, ensuring timely follow-ups and accurate handling of customer requests
• Maintained detailed and accurate CRM records to support service tracking and continuity
• Assisted customers with varying levels of technical ability, providing clear guidance and step-by-step support

Customer Service Associate - AT&T

VXI Global Holdings · May/2023 – Present

• Delivered customer support across multiple channels, resolving inquiries efficiently while maintaining a positive customer experience
• Updated and maintained customer records, ensuring accuracy and completeness for service continuity
• Managed multiple systems simultaneously to track, document, and fulfill customer needs
• Demonstrated patience and empathy when assisting customers with different communication and technical needs

Customer Support Specialist - Remote

Awesome OS · November/2021 – Present

• Managed omnichannel customer support (chat and voice) for a high-volume e-commerce account supporting five fashion and lifestyle brands, achieving a 90%+ first-contact resolution rate while maintaining high customer satisfaction.
• Handled a high volume of customer inquiries related to orders, shipping, returns, exchanges, payments, and product information, using strong problem-solving and de-escalation skills to improve response times and deliver a seamless customer experience.

Preschool Department Coordinator (Administrative Role)

Calasanz de Davao Academy · September/2015 – Present

• Coordinated schedules, meetings, and communications for staff and parents, ensuring smooth daily operations
• Managed administrative records and documentation with strong attention to detail
• Served as a point of contact for inquiries, providing clear information and support to parents and stakeholders
• Organized workflows and tracked activities to ensure deadlines and operational needs were met

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