Director of Operations

Verified

$10/hr

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Outline

Looking for Full-Time work (9 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

I'm Eric, a Managing Director from a known BPO company in Cebu, Davao, CDO, and Colombia. I am known for driving results through strategic leadership.

Skills & Experience

Skills

Customer Support 10+ Years

Office and Administration > Client Relationship Management 10+ Years

Leadership 10+ Years

Leadership experience, collaborative, problem-solving 10+ Years

Team Management 10+ Years

Experience highlights

Director of Operations

OfficePartners360 Inc · October/2017 – Present

Promoted to Director of Operations, I orchestrate strategic growth and operational excellence across a dynamic portfolio that now includes a prominent food delivery service account. With a focus on customer service and procurement, I am dedicated to delivering exceptional results, fostering innovation, and empowering high-performing teams.

Key Skills:

Strategic Leadership | Account Integration | Customer Service Excellence
Procurement Strategies | Cross-Functional Collaboration | Data-Driven D

Publishing Service Associate

Author Solutions LLC · August/2016 – Present

-Worked as a Check-in Coordinator and Publishing Service Associate in two of the biggest imprint of ASPI. AuthorHouse and Partridge
-We assist authors in self publishing their books. We help them in terms of design, editing and marketing their books

Technical Support Representative Tier II

24-7 Inc · May/2015 – Present

Timewarner Cable Inc
Assist end users having technical difficulties with their phone, cable and internet service. Assist escalations.

Subject Matter Expert

Convergys / Concentrix · November/2012 – Present

Contact hidden

- Day of Job and Self installation Kit
Assist technicians in activating accounts (DOJ). Assist end users to activate their new services (SIK). Handled a team of 15 people on the same account.

Dell Computers - Dell Certified technician
Assist both end users and IT helpdesk having technical difficulties with their desktops and laptops.

Customer Service Representative

Aegis People Support / Teleperformance · June/2012 – Present

Expedia - Book customers hotel reservation.

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