Administrative & Operations Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Native

Professional Summary

**Professional Summary**

Reliable and detail-oriented Administrative and Operations professional with experience in executive support, administrative assistance, customer service, client communication, scheduling, CRM management, lead generation, and appointment setting. Experienced in managing emails and calendars, organizing documents and records, handling client inquiries, maintaining accurate data, and supporting day-to-day business operations. Comfortable working independently, communicating with clients and teams, and adapting quickly to new tools and processes. Proficient in Microsoft 365, Google Workspace, Excel, Zoho CRM, and other business and communication tools, with a strong focus on organization, accuracy, professionalism, and consistent service.

Skills & Experience

Skills

Chat support 1-2 Years

Calendar /Scheduling Less than 6 Months

CRM management 1-2 Years

Coordination Less than 6 Months

~Data Entry 1-2 Years

- Customer Service 1-2 Years

Event Coordination Less than 6 Months

Account Management; Customer Support > Sales Support > Lead Generation 1-2 Years

Chat Support > Social Media Management Less than 6 Months

Cold Calling 1-2 Years

Dispute Resolution Less than 6 Months

Data & Records Management: Less than 6 Months

Customer Support > Customer Service > Human Resources Tasks >Cold Calling >Social Media Marketing >Data Entry >Calendar Management / Appointment Scheduling >Research >Transcription Less than 6 Months

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 1-2 Years

*Administrative Support - 1-2 Years

Experience highlights

Remote Cold Caller

Independent Contractor · May/2026 – Present

Conducted 50-80 outbound calls daily to qualify homeowner leads for relocation services. Managed CRM data entry, lead tracking, and inbound inquiries. Generated qualified leads and provided administrative support.

Remote Cold Caller / Administrative Assistant

Independent Contractor · November/2025 – Present

Executed 150-200 outbound calls daily to qualify leads and set appointments. Assisted homeowners with property default and lending issues. Created SOPs and managed full CRM pipeline with email management.

Customer Operations Representative

VXI Delta-Cybergate · September/2024 – Present

Delivered customer service across 60-70 daily chat and email interactions with 80-90% satisfaction scores. Managed dispute resolution, chargebacks, and PayPal account setup compliance for business owners.

Data Coordinator & Field Researcher

Private Research Company · July/2024 – Present

Conducted structured interviews and organized data for stakeholder reports. Coordinated logistics for 200+ participant outreach events. Transcribed interview data and recommended additional collection methods.

Executive & Legal Administrative Assistant

Dept. of Agrarian Reform Adjudication Board · February/2024 – Present

Served as personal assistant to Adjudicator managing correspondence, calendar, and client communications. Administered social media account with 500+ followers. Processed 15-20 walk-in clients daily and maintained legal records.

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