E-commerce Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have experience in customer support and e-commerce, mainly handling orders, shipping concerns, and customer requests. I’m used to working with Shopify, checking and updating orders, coordinating with couriers and fulfillment partners, and following up when there are delays or other issues. I also handle shipping documents and make sure order information is accurate. I’m comfortable dealing with different people, solving problems, and making sure things get followed through.

Skills & Experience

Skills

Customer Service Representative Less than 6 Months

Order Dispatching & Coordination 1-2 Years

Ecommerce - Shopify 1-2 Years

Experience highlights

E-commerce Operations Specialist

Sunrise Diamonds HK LTD · September/2024 – /

I work as the Shipping Head, overseeing the day-to-day shipping and fulfillment process. My responsibilities include managing and processing e-commerce orders, coordinating with couriers and fulfillment partners, preparing shipping documents, tracking shipments, and following up on delays or delivery issues. I also manage orders and inventory across platforms such as Shopify, Zoho Inventory, and Sellbrite, check and reconcile order information, coordinate transfers between warehouses, and make s

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