Skills
Customer Serve & Client Support
2-5 Years
Team Leadership
1-2 Years
Professional Communication
2-5 Years
- Customer Service
2-5 Years
Hospitality Management
2-5 Years
• Time Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
Less than 6 Months
Customer Service>Sales
2-5 Years
Experience highlights
Customer Service Team Leader
Astoria Vacation & Leisure Club, Inc.
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October/2024
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/
A Customer Service Team Leader for Astoria Vacation & Leisure Club, Inc. (AVLCI) acts as the operational anchor for the member services department. This role ensures that the front-line customer service representatives seamlessly deliver high-end hospitality to timeshare members looking to utilize their holiday entitlements. In a daily basis, the leader balances frontline escalation handling, operational management, and targeted support spanning account management, reservations, and dispute resolution.
Senior Officer Level - Sales/Customer Service Officer
Astoria Vacation & Leisure Club, Inc.
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August/2023
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Present
A Customer Service Officer (CSO)—often referred to as a Member Services Officer—for Astoria Vacation & Leisure Club, Inc. (AVLCI) serves as the primary frontline contact for timeshare club members. The core objective of the role is to maintain excellent relationship standards while helping members maximize their holiday entitlements across Astoria's premium local resorts and international affiliate partners.
Officer Level - Sales/Customer Service Officer
Astoria Vacation & Leisure Club, Inc.
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August/2022
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Present
A Customer Service Officer (CSO)—often referred to as a Member Services Officer—for Astoria Vacation & Leisure Club, Inc. (AVLCI) serves as the primary frontline contact for timeshare club members. The core objective of the role is to maintain excellent relationship standards while helping members maximize their holiday entitlements across Astoria's premium local resorts and international affiliate partners.
Restaurant Staff
Excellent People's Multipurpose Cooperative
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November/2017
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Present
A Front-of-the-House (FOH) Staff member at Shakey's Pizza Parlor is responsible for delivering excellent, high-energy guest service in a fast-paced dining environment. Operating under titles like Service Crew, Food Server, or Cashier, FOH employees serve as the primary face of the brand. They balance multiple tasks under pressure to ensure customers enjoy a fun and seamless family dining experience.
Customer Service Representative
Conduit Global (KGB Philippines Inc.)
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February/2016
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Present
A customer service representative (CSR) at Conduit Global working on the Verizon account serves as the primary frontline support for Verizon Wireless or FiOS customers in the US. Operating in a high-volume, fast-paced call center environment, the core objective of this role is to handle inbound inquiries and provide first-call resolution to ensure high customer satisfaction.
