General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a highly organized and proactive Virtual Assistant with over 4 years of experience in operations, administrative support, and client service with

Skills & Experience

Skills

Multitasking, Time management,Active listener 2-5 Years

Canva, Typing, Word, Excel, Capcut 2-5 Years

Problem solving skill 2-5 Years

Online Research 2-5 Years

Email Management 2-5 Years

Administrative Support 2-5 Years

Inbox and calendar management 1-2 Years

Administrative Support & Data Management Customer Service & Client Communication Project Coordination & Task Tracking Calendar & Email Management 1-2 Years

Coaching 1-2 Years

Project Management > Workflow 1-2 Years

Calendar Management 1-2 Years

Technical Operations Support 1-2 Years

Administrative and Executive Assistance 1-2 Years

Workflow and Organizational Skills 1-2 Years

Data Entry and Document Preparation Less than 6 Months

Experience highlights

IT Customer Service Senior Analyst (Team Lead)

IT Customer Service Senior Analyst · October/2024 – Present

Provided accurate support and guidance to agents, ensuring service quality
Handled escalation and supervisor calls as first-line support

Rolled out client updates and ensured team alignment
Coached agents and monitored performance metrics
Prepared and submitted daily/weekly reports for leadership
Participated in calibration sessions and leadership meetings

Subject Matter Expert (SME)

Accenture Inc. · June/2022 – Present

Served as secondary point of contact for team support and escalations
Assisted in monitoring agent performance and productivity
Supported rollout of client updates and ensured team understanding
Provided guidance to agents and filled in during support shortages
Participated in calibration calls and leadership meetings
Prepared daily/weekly performance reports

Fulfillment Agent

Accenture Inc. · September/2021 – Present

Provided remote technical support for software, hardware, and IoT devices
Diagnosed and resolved computer, network, and printer issues
Performed troubleshooting, installations, and system optimization
Conducted malware removal and data recovery using authorized tools
Assisted clients via phone and remote support tools

Sales Specialist

Lyric Piano and Organ Corporation · May/2019 – Present

Product Demonstration
Sales
Reporting

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