Skills
Customer Support > Customer Service > Gorgias
1-2 Years
Marketing > Social Media Management > Meta Business Suite
1-2 Years
CRM management
1-2 Years
Office & Administration
1-2 Years
~Data Entry
1-2 Years
- Customer Service
2-5 Years
Oracle SQL
Less than 6 Months
Phone Communication
2-5 Years
CRM > Salesforce
1-2 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Google Workspace
1-2 Years
SOP Development
1-2 Years
Design > GoHighLevel
1-2 Years
Customer Service > Gorgias > Shopify
1-2 Years
Experience highlights
Customer Engagement Manager
CrunchLabs
·
January/2026
–
Present
Managed customer engagement across social media platforms including Meta Business Suite, TrustPilot, Facebook, and Instagram. Responded to inquiries via phone, email, chat, and SMS using GoHighLevel tool.
Customer Support Specialist
CrunchLabs
·
January/2026
–
Present
Managed customer chat and email subscription inquiries through Gorgias platform, supporting retention efforts and delivering excellent customer satisfaction through Shopify integration.
Customer Support Specialist
Optum Global Solutions
·
January/2026
–
Present
Managed customer chat and email subscription inquiries through Gorgias platform. Assisted in managing YouTube comments and Facebook Business profile to ensure timely customer engagement.
Pharmacy Operations Support
Optum Global Solutions
·
January/2026
–
Present
Managed phone calls and emails supporting pharmacy operations by troubleshooting and resolving software issues using Oracle SQL and Salesforce through ticketing platforms.
Customer Service Associate
Amazon
·
January/2026
–
Present
Responded to customer inquiries regarding parcel status via email and chat. Provided general support to Amazon drivers through inbound calls.
