Data and Report Analyst | Quality Analyst | Admin Task

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I'm Erica. I have five years of experience as a Workforce Analyst in a call center company, two years as a Quality Analyst in a lead generation company for bathroom remodeling, and one year in Customer Service.

As a Workforce Analyst, I specialized in call center reporting, data analysis, and process improvement. I regularly worked with large datasets using Advanced Excel, Power Query, SQL, Power BI, and Google Sheets to build reports, analyze performance, identify operational trends, and provide actionable insights to support business decisions. I also collaborated closely with operations and quality teams to improve efficiency and ensure data accuracy. Data-driven decisions.

Skills & Experience

Skills

Accounting > Accounts Payable > Internal Audit > Inventory > Excel 2-5 Years

Accounting > Financial Accounting > Analysis 2-5 Years

Data Analysis 2-5 Years

Monday.com 1-2 Years

CRM management 1-2 Years

Analytics 2-5 Years

Data Validation 1-2 Years

Data 1-2 Years

Operations 2-5 Years

Reporting 2-5 Years

Power Query 2-5 Years

Performance Reporting 2-5 Years

CRM > Salesforce 2-5 Years

Dashboard Development 2-5 Years

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