Skills
Leadership
5-10 Years
Communication
5-10 Years
Problem solving and decision making
5-10 Years
Client Relationship Management
5-10 Years
Experience highlights
Operations Assistant Manager
Teleperformance Philippines
·
December/2016
–
Present
Oversaw account performance, developed processes, coordinated with clients, managed reporting and analytics, and drove revenue growth and customer satisfaction.
Sales Supervisor
Teleperformance Philippines
·
February/2015
–
Present
Led and coached teams, monitored KPIs, conducted quality assurance, handled escalations, and ensured daily operations aligned with business goals.
Customer Service Representative
Teleperformance Philippines
·
February/2013
–
Present
Handled customer inquiries, order processing, upselling, cross-selling, and issue resolution while consistently meeting and exceeding performance targets.
Customer Service Representative
Sitel Philippines
·
December/2007
–
Present
Handled customer inquiries, order processing, upselling, cross-selling, and issue resolution while consistently meeting and exceeding performance targets.
