Skills
ESL Teaching
Less than 6 Months
Google calendar
1-2 Years
Gmail
1-2 Years
Lead Qualification
1-2 Years
calendly
1-2 Years
Customer service > Sales Representative > Customer Support
1-2 Years
Sales & Communication
1-2 Years
Microsoft Teams
1-2 Years
Basic Graphic Design>Canva
Less than 6 Months
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
1-2 Years
- Zoom
1-2 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
1-2 Years
Experience highlights
Lead Conversion Specialist
Entertainment Company
·
August/2026
–
/
Qualified incoming leads, engaged prospects through calls, emails, and messaging. Converted qualified opportunities into paying clients.
ESL Teacher
Gaotu
·
May/2026
–
Present
Delivered live, one-on-one and group English lessons covering speaking, listening, reading, and writing to students of varying proficiency levels.
Customer Service Representative
VXI
·
August/2020
–
Present
Handled high volume of inbound customer service calls, resolving inquiries and complaints while maintaining professional, solutions-first approach.