General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have a combination of strong expertise in customer support, storefront operations, and digital compliance with exceptional speed and accuracy, making me well-equipped for a General Virtual Assistant role. Proven in high-volume environments, I balance technical troubleshooting, client de-escalation, and workflow optimization to keep daily operations running smoothly.

- Handles complex customer inquiries, de-escalates conflicts, and maintains high satisfaction across high-volume interactions.
- Manages end-to-end operational workflows, collaborates across teams, and provides feedback to refine tools and processes.
- Delivers a 98% quality accuracy rate alongside sub-20 second average handling times under strict SLA targets.
- Enforces policy compliance, moderates content, and resolves technical product and platform issues efficiently.

Skills & Experience

Skills

Content Moderation (Tiktok PH) 6 Months to 1 Year

Store management 10+ Years

Customer Support ( EMAIL / VOICE) Less than 6 Months

Office and Administration > Quality Assurance 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 2-5 Years

Team Collaboration 2-5 Years

Policy Compliance 2-5 Years

Customer service > Sales Representative > Customer Support 2-5 Years

Human Resources > HR Management > Administrative Works > Operations Management 1-2 Years

Experience highlights

Content Moderator

Alorica Inc. · January/2026 – Present

Moderated media and audio content for short-format videos ensuring compliance with platform policies. Reviewed user-generated content for offensive material under SLA targets. Maintained 98% quality accuracy and sub-20 second AHT.

Store Operations Lead

Family Store · January/2026 – Present

Delivered front-line customer support resolving inquiries with professionalism. Managed storefront operations end-to-end while troubleshooting complex customer complaints and technical issues.

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