Operations Supervisor | Virtual Assistant | QA & Compliance Specialist

Results-driven Operations Supervisor and Virtual Assistant with 11+ years of progressive experience at JPMorgan Chase — one of the world's most rigorous financial institutions. Expert in quality assurance, regulatory compliance (Regulation E), escalation management, and cross-functional team leadership. Brings a demonstrated record of boosting team compliance by 20%, lifting customer satisfaction scores by 10%, resolving 500+ escalations monthly at a 95% satisfaction rate, and achieving 99% compliance in call audits. Seamlessly transitions high-stakes corporate expertise into premium virtual, administrative, and operations support roles.