General Virtual Assistant | Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Freelance work (6 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Organized. Reliable. Detail-Obsessed. Hi! I’m Genalyn Manga, a results-driven Virtual Assistant with over 8 years of experience in customer service.

Skills & Experience

Skills

Data Entry 1-2 Years

Customer Service Rep 2-5 Years

Online Research 1-2 Years

Sales Support 2-5 Years

Experience highlights

General Virtual Assistant

Freelancer · January/2024 – /

*Supported clients with research, data entry, inbox management, and task tracking.
*Manage calendars and schedule meetings accurately, reducing scheduling conflicts and missed appointments.
*Maintain organized client records and reports, improving operational tracking and saving time for clients.
*Supported an AI survey project by processing and analyzing over 60 participant responses.
*Assisted with backend CRM updates, lead follow-ups, and ISO certification documentation.

Sales and Promotions

Freelancer · May/2016 – Present

Promoted and sold event packages, handling customer inquiries and bookings.

Assisted in booth campaigns for Dubai Cares at Marina Mall, Abu Dhabi.

Completed a 4-month internship at Prestige Salon, Abu Dhabi.

Customer Service Representative

Dubai International Airports · December/2012 – Present

Led customer service teams at airport information desks, assisting passengers with travel inquiries.
Ensured smooth passenger movement and on-time departures through efficient coordination.
Handled flight schedules, reports, and documentation to support seamless airport operations.
Collaborated with airlines and hotel representatives to solve passenger concerns.
Maintained high service standards, receiving zero valid customer complaints.

Sales Associate

Infomax Enterprise L.P · October/2010 – Present

Sold high-end gadgets, including Apple and Samsung products.
Assisted customers, processed transactions, and managed inventory.
Handled cashier operations and financial reconciliation.

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