Technical Support Professional | IT Graduate | Customer Experience Specialist | Ex-Dubai

Verified

$8/hr

Outline

Looking for Full-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

My career is built on a foundation of technical problem-solving, ranging from hardware and appliance troubleshooting to complex telecommunications

Appliance CSR

JustPressOne, Inc. · October/2023 – Present

Diagnosed and offered repair services for complex household appliances, including washers, dryers, and refrigerators.

Optimized technician schedules by aligning customer availability with service windows to ensure timely repairs.

Customer | Technical Support

Concentrix · May/2022 – Present

Provided high-level technical assistance for hardware systems, accessories, and billing inquiries.

Achieved consistent "one-call resolutions" by utilizing advanced internet search functions and technical knowledge to troubleshoot customer issues.

Customer Service Representative

TTEC · August/2018 – Present

Coordinated between end-users and multiple phone carriers to manage intricate porting requests.

Maintained proactive communication with customers via email and phone regarding pending statuses.

Medical Representative

Al Abbar Medical & Scientific Supplies · May/2016 – Present

Mastered company purchasing policies and utilized the Tally ERP System for efficient operations.

Managed supply inventory levels and successfully negotiated deals with potential vendors

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