Ecommerce Customer Support and Social Media Specialist

Verified

$12/hr

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Outline

Looking for Full-Time work (10 hours/day) at $12/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With over 8 years of experience working with international clients and brands.I genuinely enjoy helping online businesses connect with their customer.

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing 5-10 Years

Customer Support > Email Support 5-10 Years

Marketing > Social Media Management 5-10 Years

Office and Administration > Data Entry > Encoding 5-10 Years

Customer Support > Ecommerce > Shopify 5-10 Years

Customer Support > Live Chat 5-10 Years

Experience highlights

Customer Support VA

Silentmode HK/ Breathonics · February/2021 – Present

As a Customer Support and Social Media Specialist, I managed daily customer inquiries through email and support tickets, helped resolve order and shipping issues, and provided technical support when needed. I processed returns and refunds efficiently while ensuring a smooth experience for every customer. I also supported influencer outreach and helped boost the brand’s online presence by engaging with followers and maintaining clear, friendly communication across platforms.

Branding Influencer VA

StormMedia Ltd · May/2020 – Present

As a Branding Influencer VA at StormMedia Ltd, I managed daily social media engagement by responding to comments, messages, and interactions across platforms. I monitored Facebook Insights to track post performance and boosted page likes and comment activity.

I worked on increasing Instagram followers and improving engagement through strategic content interaction. I also searched for key opinion leaders (KOLs) and reached out to potential Instagram influencers for brand collaborations.

Ecommerce Customer Success Manager

Soundbrenner · December/2019 – Present

At Soundbrenner, I handle daily customer support using Zendesk assisting with order status, product details, tracking, refunds, and replacements. I manage order fulfillment through DEAR Systems, including pick, pack, and ship tasks, and I also process credit notes.

I reconcile Shopify payments, make shipping adjustments in Xero, and monitor the Amazon Seller Central inbox. I’m experienced in handling chargebacks from Shopify and PayPal cases professionally.

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