Skills
Customer Support > Phone Support > English Speaking > Active listening > problem-solving > Zoho > Hubspot > Zendesk > Email support
10+ Years
Experience highlights
Customer Support Manager
MyTennisLessons.com
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January/2016
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/
In my role at Servicient Corp supporting
contactinfohiddencoChoose a plan to view contact info. (along with other platforms like
contactinfohiddencChoose a plan to view contact info. and
contactinfohiddencontacChoose a plan to view contact info.), I worked as a Customer Support Manager handling the full customer journey. I assisted clients from inquiry to booking, managed scheduling and service coordination, and resolved issues or escalations when lessons or expectations didn’t go as planned. I also handled chat, email, and phone support, making sure customers were properly assisted, concerns were
Game Support Specialist
Gaeia
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January/2016
–
Present
As a Game Support Specialist at GAEA, I provided customer and player support for online social games by assisting users with account issues, gameplay concerns, technical problems, and in-game inquiries. I handled player reports, investigated issues, and provided clear solutions through chat and email support. I also ensured a positive player experience by troubleshooting effectively, communicating updates, escalating complex cases when needed, and helping maintain a smooth and engaging gaming en
Customer Service Representative
Telstra
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January/2013
–
Present
I worked as a Customer Service Representative supporting Australian customers with billing, technical, and service-related concerns. I handled high-volume calls, assisted with troubleshooting, account updates, and billing inquiries, and made sure issues were resolved efficiently. My role also required staying calm under pressure, de-escalating frustrated customers, and maintaining service quality while managing multiple concerns in a fast-paced environment.
Customer Support Representative
Sirius XM
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January/2011
–
Present
At SiriusXM, I worked as a Customer Support Representative where I handled inbound customer calls for billing, subscriptions, cancellations, and technical issues for U.S. customers. I assisted with account changes, troubleshooting, and retention concerns, especially when customers wanted to cancel. My role involved de-escalating frustrated customers, finding solutions quickly, and making sure issues were resolved efficiently while maintaining good customer satisfaction.
