Customer Service Representative

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I help customers get fast, clear solutions without the hassle. I'm comfortable managing high message volumes across email, chat, and phone while keeping tone warm and professional. My goal is simple: solve the issue on the first contact and leave every customer feeling taken care of.

Skills & Experience

Skills

Zendesk Less than 6 Months

Customer Support ( EMAIL / VOICE) 2-5 Years

Insurance Verification (Benefits and Eligibility) 2-5 Years

Patient Support and Inquiries Handling 2-5 Years

Salesforce (CRM) 2-5 Years

Experience highlights

Health Member Experience

Calibrate · April/2026 – Present

* Managed member communications in Zendesk, resolving inquiries and troubleshooting app/smart-scale connectivity issues.
* Handled clinical admin tasks, including lab results, prior authorizations, and medication refill requests.
* Verified insurance coverage and triaged incoming inquiries to speed up resolution times.

Customer Service Representative

Sagility · July/2025 – Present

• Conducted insurance verification, ensuring compliance with HIPAA, and maintained data accuracy.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives to enhance accuracy in client communication.
• Gained experience in reviewing pharmacy claims.

Advisor 1, Customer Service

Concentrix · July/2024 – Present

• Managed patient inquiries related to benefits, eligibility, and healthcare services.
• Reviewed and tracked medical claims and prior authorizations.
• Utilized Salesforce to document and update patient information accurately.
• Maintained excellent communication and problem-solving skills in a fast-paced
environment.
• Handled 30-40 calls with multiple inquiries on each call.

Customer Experience Agent

Alorica · September/2023 – Present

* Performed insurance verification and reviewed patient benefits and eligibility.
• Assisted with medical claims by checking status and resolving basic issues.
• Provided accurate information and support to patients while maintaining confidentiality.
• Handled high-volume calls with strong attention to detail and efficiency.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In