Experience highlights
Business Development Manager
ZMW Group Corp.
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January/2020
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Present
1. Ensured compliance with regulatory requirements, company policies, and industry best practices throughout all business development activities.
2. Negotiated commercial terms, pricing strategies, and contractual agreements to maximize profitability while maintaining strong client relationships.
3. Managed key accounts, ensuring high customer satisfaction, contract performance, and repeat business opportunities.
Human Resources Director
Clean N Green Renewable Energy Corporation
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May/2018
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Present
1. Led all core HR functions, including talent acquisition, employee relations, performance management, compensation and benefits, learning and development, and succession planning.
2. Developed and implemented HR policies, governance frameworks, and best practices to ensure compliance with labor laws, industry regulations, and corporate standards.
Human Resources Manager
Zalora Philippines
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June/2013
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Present
1. Drove employee engagement, performance management, and career development programs to cultivate a high-performance, customer-focused culture.
2. Ensured compliance with Philippine labor regulations, company policies, and HR governance standards while effectively managing workplace risks.
3. Led end-to-end human resources operations, ensuring alignment of people strategies with business objectives in a fast-paced retail and e-commerce environment.
Human Resources Assistant Manager
Rocket Internet
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May/2011
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Present
1. Facilitated learning and development programs, including new hire orientation, skills training, and leadership development initiatives.
2. Supervised HR staff, providing coaching, performance feedback, and operational support to ensure high-quality service delivery.
Technical Support Specialist
Convergys Philippines Services Corp
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April/2010
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Present
1. Educated customers on system features, troubleshooting steps, and best practices to improve user experience and reduce repeat contacts.
2. Contributed to continuous improvement initiatives by sharing customer insights, documenting knowledge base articles, and supporting team performance.