Skills
Customer Support > Ecommerce > Shopify
1-2 Years
Experience highlights
Customer Support Specialist
Partnerhero
·
July/2023
–
Present
Managed high-touch customer journeys for premium Shopify brands, including PolarPro and KikiMilk. I specialized in technical troubleshooting and order lifecycle management, utilizing deep product knowledge to resolve complex inquiries. My focus was on maintaining a sophisticated brand voice to drive customer retention and long-term brand loyalty.
Process Associate
Genpact
·
March/2021
–
Present
Specialized in Financial Operations for global banking clients, managing complex credit card transactions and balance inquiries. I was responsible for implementing strict security protocols to mitigate fraud and ensuring 100% data accuracy. This role sharpened my ability to handle sensitive financial information with high professional discipline and attention to detail.
