CRM Support | Level 2 CRM Support

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

I'm a versatile professional with around three years of experience in Customer Support, Technical Support, CRM Support, and Administrative Assistance.

My background includes supporting the Uber Eats account at TaskUs, coordinating appointments with international clients at Doorsteps Estate Agency, and working as a Level 2 CRM Support Specialist at Cybercrew. I've handled high-volume inquiries, technical escalations, complex cases, quality assurance, reporting, and team coordination.

I'm proactive, detail-oriented, adaptable, and comfortable working independently in fast-paced remote environments. I learn new tools quickly, communicate effectively, and take ownership of my responsibilities.

My goal is to provide reliable support, solve problems efficiently, and help businesses run smoothly. I'm ready to bring my skills, dedication, and strong work ethic to a team that values quality and consistency.

Skills & Experience

Skills

Technical support 2-5 Years

Customer Serv ice 2-5 Years

Appointment Setter (Remote) 1-2 Years

Office and Administration > Quality Assurance 1-2 Years

Process improvement 1-2 Years

Multi tasking 2-5 Years

Multitasking 2-5 Years

Conflict Resolution 2-5 Years

Customer Support > Sales Support > Ticket Booking Less than 6 Months

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 1-2 Years

Interpersonal Communication 2-5 Years

- Customer Service 2-5 Years

CRM Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

• Technical Troubleshooting 1-2 Years

Experience highlights

CRM Support Level 2

Cybercrew · June/2025 – Present

Provided CRM support with workspace setup, configuration, and troubleshooting. Handled escalated issues requiring advanced problem-solving. Managed multiple client requests while supporting process improvements.

Virtual Ticket Broker Assistant

Cheap Assist · March/2025 – Present

Trained as professional Ticket Broker Assistant. Researched events for ticket demand analysis. Managed ticket buying and client inquiries with strong communication skills.

CRM Support Specialist

Cybercrew · June/2025 – Present

Provided CRM support including workspace setup, configuration, and troubleshooting. Promoted to Level 2 supporting escalated issues. Assisted with QA evaluations and facilitated team meetings.

Customer Service Representative

TaskUs · November/2022 – Present

Resolved customer issues via phone for app navigation, account management, and deliveries. Provided technical support and escalated specialized concerns. Communicated policies and promotions.

International Appointment Setter

Doorsteps Estate Agency · September/2021 – Present

Ensured proper property viewings booking and offer submissions. Managed multi-tasking while responding to inquiries with clear instructions.

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