Account Expert Associate

Verified

$3/hr

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Outline

Looking for Freelance work (10 hours/day) at $3/hour

High School Diploma

English proficiency Native

Professional Summary

I am a results-oriented professional with technical expertise in various software and platforms, seeking to contribute to a dynamic team.

Skills & Experience

Skills

Customer Support > Active Listening 1-2 Years

Experience highlights

Sales and Customer Representative Expert

AT&T · June/2024 – Present

Jun 2024 - Jan 2025
- Provided top-tier phone and chat support, resolving 70.65% of customer issues.
- Exceeded sales targets, closing 13 internet and 6 wireless deals.
- Achieved 869-second AHT with high customer satisfaction.
Exceeded performance goals by 256.79%.

Sales Retention Especialist

Vivint · January/2024 – Present

Jan 2025 - July 2025

- Saved numerous customers from canceling their service through effective retention
strategies
- Generated over $19,267 in smart home equipment sales in a month
- Maintained a perfect 5.0 CSAT score through exceptional customer service

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