Experienced Sales & Customer Experience Professional | Account Management & Operations

Verified

$15/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Associate Degree

English proficiency Fluent

Professional Summary

Experienced Sales and Customer Experience Professional with 17+ years of experience across sales, customer service, virtual assistance, order processing, and business operations. Skilled in consultative selling, lead conversion, customer retention, account management, problem resolution, and high-volume customer support. Experienced in phone, email, and chat-based environments, as well as sales leadership, quality assurance, performance management, and team support. Known for strong communication, empathy, adaptability, attention to detail, and the ability to consistently meet performance and customer service standards in fast-paced environments. Seeking an international opportunity where I can leverage my extensive experience while continuing to grow professionally.

Skills & Experience

Skills

Sales & Appointment Setting 10+ Years

Coaching 5-10 Years

Communication 10+ Years

Conflict Resolution 5-10 Years

High 10+ Years

Data 5-10 Years

● Customer Service Excellence 10+ Years

Order Entry 5-10 Years

Accuracy 10+ Years

Leadership & Team Management 5-10 Years

Client Relationship Building 5-10 Years

Quality Assurance & Process Improvement 5-10 Years

Time Management & Productivity 10+ Years

Customer Service>Sales 5-10 Years

Experience highlights

Team leader, Director of Production and Recruiting

United Fundings · April/2025 – Present

Team Leader
- Led and supervised sales and customer service teams to achieve daily, weekly, and monthly performance targets.
- Monitored team performance, productivity, attendance, and quality standards.
- Provided coaching, mentoring, and one-on-one feedback to improve agent performance.
- Assisted agents with customer concerns, escalations, and complex transactions.
- Conducted team meetings, performance reviews, and coaching sessions.
- Developed strategies to improve conversion rates, custom

Sales Representative - Abandoned Cart Voice Agent

Webseeds Inc · July/2023 – Present

The Abandoned Carts Sales Representative is responsible for
recovering lost sales by proactively reaching out to customers
who have added supplements or wellness products to their cart
but did not complete their purchase. This role focuses on
building trust, addressing objections, educating customers
about products, and closing sales through phone, email, and
follow-up communication while maintaining compliance and
brand integrity.

QA Specialist and Quality Control

Orotund LLC · December/2021 – Present

* Monitor outbound calls, inbound calls, and email communications to assess agent skills, demeanor, articulation, accuracy and conformity to company policies and procedures.
* Support Quality Control as needed for all submitted packages to ensure files are complete and routed correctly.
- Create and present scorecards and feedback notes to management
- Review all agent submissions for accuracy and qualification
- Assign submissions to the correct department based on program guidelines

Customer Service & Chat Support – Health Supplements

Webseeds Inc · September/2020 – Present

Provided customer support via chat, email, and phone for health and wellness supplements.

Assisted with product inquiries, orders, billing, shipping, returns, and account concerns.

Used consultative selling to identify customer needs and recommend products within approved guidelines.

Maintained accurate customer records using CRM and order management systems.

Ensured all customer interactions were professional, accurate, and compliant with company policies and approved product claims.

OIC - Order Entry and CS Rep

IQOR PHILIPPINES · January/2017 – Present

Drove operational excellence by monitoring and analyzing Sales and Customer Service campaign performance. Achieved revenue, efficiency, and customer satisfaction goals through data-driven insights and coaching strategies.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In