Technical Support Specialist | Customer Experience

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Delivering reliable technical support, structured administrative assistance, and exceptional customer experiences.

I bring a strong combination of T1–T2 Help Desk support, administrative coordination, troubleshooting, and customer service. I specialize in resolving technical issues, assisting users with hardware, software, account, and connectivity concerns, and providing clear, efficient solutions with a strong focus on customer satisfaction.

Beyond technical support, I have experience managing documentation, digital files, calendars, and day-to-day administrative tasks. I am organized, detail-oriented, and dependable, with the ability to communicate effectively with both technical and non-technical users.

My approach combines technical problem-solving with strong customer service, allowing me to resolve issues efficiently while ensuring every user receives professional, patient, and reliable support.

Skills & Experience

Skills

Office and Administration > Microsoft 365 > SharePoint 5-10 Years

Software > Application Performance Management > VPN 5-10 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years

Management 5-10 Years

Endpoint Management 5-10 Years

DNS 5-10 Years

Admin / User Support 2-5 Years

Remote Troubleshooting 2-5 Years

Technical & Customer Support 2-5 Years

Microsoft Teams 5-10 Years

Network Troubleshooting 5-10 Years

M365 Administration 5-10 Years

Exchange Online 5-10 Years

TCP/IP, DHCP, DNS, IP Configuration, Network Protocol Configuration, Network Troubleshooting 5-10 Years

Experience highlights

Technical Customer Service Representative

Qualfon Philippines Inc. · January/2026 – Present

Provided Tier 1 remote technical troubleshooting for hardware and software issues via phone and email. Documented technical inquiries in CRM systems. Guided users through account recovery and software troubleshooting. Achieved 95% customer satisfaction rating.

Technical Assistant (Local IT focal)

Presidential Management Staff · January/2019 – /

Primary IT point of contact for executive staff. Manage Windows desktops, patching, security optimization, and hardware maintenance. Administer M365, Exchange Online, SharePoint, and Teams. Diagnose network and VPN issues. Monitor endpoint protection and maintain data confidentiality.

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