VIRTUAL ASSISTANT - QUALITY EXECUTIVE | CUSTOMER SUPPORT

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Here’s how I can help your business:

Professional Email & Chat Support, Customer inquiries, complaints & issue resolution, Admin Support support, Inbox & ticket management, KPI tracking (response time, resolution time, CSAT), QA monitoring and performance evaluation, Weekly or monthly support performance reports, Calendar Management.

Skills & Experience

Experience highlights

Quality Analyst

IGT Solution · March/2024 – Present

Call Auditing Expertise: Skilled in evaluating agent calls to ensure adherence to standard operating procedures and quality benchmarks.

Reporting & Calibration: Proficient in preparing detailed weekly and monthly reports and coordinating monthly calibration meetings with team leaders and support staff to review performance and align on standards.

Travel Associate

IGT Solution · August/2022 – Present

Customer Support Excellence: Adept at assisting customers with inquiries and ensuring high satisfaction through effective communication and problem resolution.

Player Support

Elite Global Sourcing · July/2018 – Present

Community Management: Experienced in engaging with users on forums and Facebook, responding to inquiries, and fostering a positive online community. Skilled in posting events using tools like contactinfoh

and Trello.

Customer Support Excellence: Experienced in assisting players with inquiries and resolving account-related concerns in-game, delivering high-quality support and fostering player satisfaction.

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