IT Support & Customer Service Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated IT Consultant and Technical Support Specialist with over 10 years of experience delivering reliable hardware, software, and customer support solutions in fast-paced BPO environments. Recognized for strong troubleshooting expertise, effective escalation management, and consistent achievement of customer satisfaction targets. Proven ability to support multiple service channels, mentor team members, and resolve technical concerns efficiently. Experienced Subject Matter Expert who successfully supported and guided a team of more than 60 agents, providing technical leadership, training, and performance support. Seeking to contribute technical expertise and customer-focused service in a dynamic IT support or consultancy role.

Skills & Experience

Skills

Adaptability 5-10 Years

Technical support 5-10 Years

Customer Service - Call and Chat 5-10 Years

Tech & Systems 5-10 Years

Experience highlights

IT Consultant

Sutherland Global · August/2017 – Present

As an IT Consultant and Technical Support Specialist, I delivered comprehensive technical support across hardware, software, and network systems. I guided customers through operating system restoration, driver configuration, third-party application setup, and troubleshooting network issues, ensuring smooth resolution of technical concerns.

Customer Service

Alorica Philippines · September/2015 – Present

As a Customer Service Representative, I specialized in managing customer escalations and followed security verification procedures. I handled a wide range of customer concerns, including refunds, replacements, and resolutions for missing or lost shipments, demonstrating reliability and attention to detail.

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