Technical Support

Verified

$10/hr

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Outline

Looking for Full-Time work (7 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced IT and QA Professional with 27 years of combined expertise in Technical & Helpdesk Support, Production, Quality Assurance and Training

Skills & Experience

Skills

Quality Assurance & Compliance 5-10 Years

Technical / IT Skills 2-5 Years

Trainer | Technical Support | Customer Service 5-10 Years

Experience highlights

Technical Support and Customer Relations

gunzonedeals.com · March/2018 – Present

Provided technical assistance and customer support through helpdesk channels.
Managed customer inquiries, order status updates, and issue resolution.
Maintained product catalogs, categories, and descriptions within company systems.
Coordinated with vendors and distributors regarding product information and customer concerns

Sales Coordinator & Executive Assistant

SYSTEMS OF STRATEGIC BUSINESS SOLUTIONS · March/2013 – Present

Prepared proposals, quotations, costing sheets, and budgeting documents.
Coordinated sales activities including forecasting, sales orders, invoicing, and
collections.
Prepared monthly and quarterly reports for management.
Managed client registration and maintained sales portal updates.

IT Coordinator / Purchaser/Technical Writer / Helpdesk Support

Al-Othman Holding Co. · June/2008 – Present

Handled IT procurement, computer setup, configuration, and end-user support.
Coordinated administrative reports, timesheets, personnel requirements, and
project updates.
Reviewed contracts and maintained client/partner documentation
Created technical documentation, procedures, reports, and user guides.
Provided technical support and managed IT request records.
Maintained user accounts in Active Directory and Exchange Server.
Generated network and internet usage reports for management.

Volunteer Instructor / President 2012

Computer Society of Filipinos International (COMSOFIL) · September/2008 – Present

Volunteer Instructor (2008–2017) providing training in Computer Assembly &
Troubleshooting, Windows Server Configuration, Microsoft Office, Networking, Website
Design, Basic Electronics, and CCTV Installation.
Prepared training manuals, presentations, and course outlines.
Vice-President for Education (2011), President (2012), Board of Trustee (2013 onwards).

Quality Assurance Engineer

WISTRON INFOCOMM (PHILS.) INC. / ACER INFORMATION PHILIPPINES · March/2002 – Present

Implemented quality systems, controls, and production improvement
processes.
Performed root cause analysis and corrective/preventive action evaluation.
Created quality checklists and trained engineers and inspectors.

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