Outline
Looking for Full-Time work (8 hours/day) at $10/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I am a dedicated and results-driven professional with 15+ years of BPO experience, including 9+ years in healthcare support, specializing in customer service, patient care coordination, DME/CPAP technical support, insurance claims, and administrative assistance.
I have experience working with international clients, handling complex customer concerns, troubleshooting technical issues, managing patient requests, and using CRM and healthcare platforms. My background also includes e-commerce support, order management, social media management, and general administrative tasks.
I take pride in delivering excellent results, with 98% CSAT, consistently achieving 100% QA scores, and 100% first-call resolution. I am adaptable, detail-oriented, tech-savvy, and comfortable working independently in a remote environment.
I am looking for a long-term remote opportunity where I can use my skills and experience to help businesses improve customer satisfaction,
Skills & Experience
Experience highlights
Strengthened the practice's digital presence through consistent social media content and relevant online engagement.
Supported accurate healthcare administrative processes involving insurance coverage and provider reimbursement.
Contributed to content marketing initiatives through blog writing, social media management, and email newsletters.
-Vendor & Distributor Coordination – Act as the point of contact for logistics, warehousing, and fulfillment partners.
-Data & Reporting – Use Google Sheets and Zoho Analytics to track operational metrics, customer trends, and business performance.
-Task & Project Management – Track key priorities, manage workflows, and ensure deadlines are met.
Email Management – Monitor, organize, and respond to e
•Transcribe Prescription Orders from Physicians, Clinics and Facilities and fulfill request for CPAP machines order.
• Troubleshoot CPAP/ BiPAP machines to resolve any technical issues
• Mainly cater needs of patient's within 90 day trial period to make sure they are within compliance for usage on the machine
• Process warranty replacement for machines with hardware issues.
• Register patients on cloud platform for monitoring of CPAP/ BiPAP m
• Verify other health insurance information
• Outbound calls to other insurance for eligibility of patient with their health plan
• Confirm company size if it's a small group or large group
• Confirm COBRA eligibility for coverage of payment.
Google Pixel Phone Support – Hardware-Lane Technical Support
Provided technical support for Google Pixel Android smartphones, assisting customers with hardware-related concerns, device functionality, and troubleshooting.
Diagnosed and troubleshot smartphone issues involving device performance, hardware functionality, connectivity, and system operations.
Guided customers through step-by-step troubleshooting procedures to identify problems and determine appropriate resolutions
Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.
Already have an account? Log In