Break Fix and Projects

Verified

$10/hr

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Outline

Looking for Part-Time work (5 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Motivated professional seeking new opportunities to grow and contribute.

Skills & Experience

Skills

Customer service 2-5 Years

IT Project Management 1-2 Years

Experience highlights

Ausglobal Comms EMEA Break Fix|Projects|IT project Manager

Ausglobal Comms · June/2022 – /

- Manage break fix tickets, ensuring tracking and resolution of issue
- Arrange on-site technician
- Generates quotes for IT services and repair
- Collaborate with client remote IT to solve the issue
- Communicate effectively with end-users to understand and address their technical concerns.
-Project Manager-Overseas the planning and execution of IT projects, ensuring timely delivery, budget adherence and alignment with business goals

IT Voice Team Leader

Regus/IWG · February/2012 – Present

-Responsible for supervising, managing, inspire and motivating team members lead by setting a good example and engage the team to achieve goals.
- Manages DTR of team.
- Triage unassigned tickets.
- Responsible on checking aged tickets, with 3rd party tickets and reviewing tickets
- Checking and monitoring P1 tickets
- Keeping the manager informed of progress as well as any issues that may arise

Customer Care Specialist

Teleperformance · May/2007 – Present

-Provide telecom customer assistance on billing issues, phone
activation, and basic phone trouble shooting.
-Provided excellent customer service satisfaction thru positive mental attitude.

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