General Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m Reena Mae Secillano-Gonzales, an experienced operations and client support professional with 7.5 years at Accenture, progressing from Platform Experience Associate to Subject Matter Expert and Junior Team Lead.
I specialize in process improvement, team support, performance monitoring, reporting, root cause analysis, and effective communication between teams. I’m known for being dependable, detail-oriented, proactive, and committed to delivering high-quality results.

I’m currently expanding my expertise through training in Administrative & Virtual Assistance, Social Media Marketing, Email Marketing, and Lead Generation. I’m eager to combine my corporate experience and digital skills to help businesses stay organized, streamline operations, engage customers, and grow.
I’m open to opportunities where I can bring value, take ownership, and deliver results.

Skills & Experience

Skills

2-5 Years

Leadership 6 Months to 1 Year

Communication Skills 5-10 Years

Data Analysis 2-5 Years

Root cause analysis 2-5 Years

Document Management 2-5 Years

Cost Estimate > Microsoft Excel 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Performance Reporting 2-5 Years

Cross-Functional Collaboration 2-5 Years

Google Workspace 2-5 Years

Customer Support > Customer Service > Human Resources Tasks >Cold Calling >Social Media Marketing >Data Entry >Calendar Management / Appointment Scheduling >Research >Transcription 5-10 Years

KPI Monitoring 2-5 Years

Experience highlights

Junior Team Lead

Accenture INC · January/2026 – Present

Student Intern

The VA Bar · August/2026 – /

I’m expanding my skill set beyond operations and leadership. I’m currently undergoing virtual training in:
• Administrative & Virtual Assistance
• Social Media Marketing
• Email Marketing
• Lead Generation

Subject Matter Expert

Accenture INC · February/2024 – Present

Prepared daily workforce reports and monitored metrics. Conducted RCA to eliminate performance gaps. Compiled weekly business reviews for leadership. Managed program administration and financial tracking.

Platform Experience New Associate

Accenture INC · November/2018 – Present

Transcribed complex audio recordings with high accuracy. Participated in data annotation, profile linking, and entity alignment initiatives. Contributed to innovation projects.

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