Virtual Assistant and Customer Service Agent

Verified

$6/hr

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Outline

Looking for Part-Time work (4 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hardworking and Spirited

Skills & Experience

Skills

Customer Support 2-5 Years

Customer Support > Chat Support 2-5 Years

Office and Administration 2-5 Years

Experience highlights

Corporate Trainer

Dynamic Pitch · October/2022 – Present

• Conducting of Freelancing-related trainings.
• Training Assessment and Development.
• Training Needs Analysis.
• People Management.

Virtual Assistant

Stash Source · September/2022 – Present

• Data Entry and Listing
• Price Monitoring of Items
• Price Comparison and Analysis
• Daily Submission and Insights

Article Writer

Gundamlink · July/2022 – Present

• Article Writing for specific topics (mecha anime).

Customer Service Assistant Team Lead

PRISM TECH PVT LTD · August/2020 – Present

• Handling of escalation calls.
• Analyzing the quality performance of agents (monitor team).
• Coaching existing employees of the team (monitor team).
• Assisting new hires of the team (monitor team).
• Manning customer contact channel.
• Handling of Lazada chat lines, Lazada reviews, etc.
• Administrative and ad hoc tasks.
• Social media account handling – Instagram (via emulator or mobile app).

Customer Service Officer

PRISM TECH PVT LTD · January/2020 – Present

• Manning of Chat and Phone liveliness.
• Handling of email/tickets sent by the customers.
• Handling of Lazada chat lines.
• Administrative and ad hoc tasks.
• Social media account handling – Facebook (via Statsbrew).

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