Skills
Customer Support
1-2 Years
1-2 Years
Upselling
1-2 Years
Microsoft Office Suite
2-5 Years
Customer Retention
1-2 Years
~Data Entry
2-5 Years
CRM Systems
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Dispute Resolution
2-5 Years
Report Preparation
2-5 Years
Google Workspace
1-2 Years
Community Moderation
1-2 Years
Customer Support > Fraud Prevention
1-2 Years
• Technical Troubleshooting
1-2 Years
• Live Chat Support
2-5 Years
Experience highlights
Lead Chat Moderator & Virtual Assistant
Ascensus Management
·
Jul/2025
–
/
Oversee high-volume chat operations, enforce platform guidelines, handle escalated disputes, log interactions, track engagement, streamline daily reporting.
Remote Chat Moderator
Astor Entertainment
·
Sep/2024
–
Present
Managed live chat queues, filtered spam, enforced community standards, partnered with team leads on technical issues and policy violations.
Sales and Service Representative
TTEC
·
Apr/2024
–
Present
Handled live chat and voice support for billing, account updates, plan changes. Performed mobile device diagnostics and recommended upgrades.
JP Morgan Chase Customer Service Trainee
Teleperformance
·
Jan/2024
–
Present
Completed intensive training on customer authentication, banking policies, and dispute resolution workflows.
VISA Fraud Prevention Service Representative
Concentrix
·
Oct/2022
–
Present
Monitored high-risk transactions, verified client accounts, resolved complex card disputes, maintained documentation and privacy protocols.
