Skills
Appointment Setter and Scheduler
2-5 Years
Coaching & Performance Development
10+ Years
Quality Assurance & Auditing
10+ Years
Medical Va
5-10 Years
Performance and Quality Management
10+ Years
Office and Administration > Quality Assurance
5-10 Years
Data Analysis
5-10 Years
Account Management
2-5 Years
Team Management
10+ Years
- Customer Service
10+ Years
CRM Systems
2-5 Years
Performance Reporting
5-10 Years
Chat Support > Social Media Management
1-2 Years
Documentation,Computer literate, Teamwork ,Time Management Leadership, Staff training ang motivation Effective Communication, Critical Thinking
5-10 Years
Scheduling & Coordination
2-5 Years
Experience highlights
Receptionist/Scheduling Coordinator
Manhattan House Calls
·
September/2019
–
Present
Managed patient phone calls and appointment scheduling. Organized NP visits, processed lab/radiology results in CRM portal, notified practitioners of critical results.
Virtual Assistant / Social Media Coordinator
Acadium
·
July/2019
–
Present
Vetted apprentices for mentorship matches. Created and posted social media content on Instagram/Facebook. Managed Facebook group applications and analyzed engagement metrics.
Account Manager
Sutherland Global Services Inc.
·
September/2016
–
Present
Managed 110 FTE across 6 supervisors providing technical support and sales. Ensured financial health through staffing and efficiency. Conducted client meetings and performance reporting.
Senior Team Manager
Sutherland Global Services Inc.
·
October/2015
–
Present
Managed 60 FTE and 3 supervisors. Coordinated activities to meet SLAs and KPIs. Conducted business reviews and performance appraisals.
Associate Manager - Quality
Sutherland Global Services Inc.
·
July/2011
–
Present
Managed 8 QA analysts. Published daily/weekly/monthly quality metrics. Conducted calibration sessions and training needs analysis for continuous improvement.
