Learning Experience Leader

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm moderately skilled in using video editing using DaVinci, Adobe Premiere, Photoshop, etc. I'm always open to learning new methods and processes.

Skills & Experience

Skills

Online Facilitator 1-2 Years

Video Editing > Adobe Premiere Pro 6 Months to 1 Year

Live Streaming 6 Months to 1 Year

Experience highlights

Learning Eperience Leader

TaskUs · May/2022 – /

● Facilitate product-specific trainings, upskill/cross-skill training, nesting, booster camps, refresher with daily end of day report.
● Conduct Speed-to-Proficiency studies with detailed 30-60-90 days report
● Create knowledge retention rigor (monthly knowledge check, process reminders, update email blasts, etc.)
● Design training curriculums
● Business review reporting for training
● Create monthly/annual training infographic newsletter

Customer Support Representative

TaskUs · October/2020 – Present

● Gaming Player Support
○ Supporting North American and Oceania players with
gaming, billing, and technical concerns
● Online Streaming Platform
○ Providing support to customers with their technical concerns, billing, account and devices.
● Collectors Platform
○ Supporting collectors with the online assets, granting
missing purchases, behavioral suppression, crafting, and
trading.
● Cryptocurrency/Trading Platform
○ Supporting traders with their crypto trades. Focusing on
account, buy/sell, trou

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