Skills
Debt Collection Specialist
5-10 Years
Design > Graphic Design > Canva
2-5 Years
Customer service
10+ Years
Researching
2-5 Years
Chat/Email Support
2-5 Years
Email Management
2-5 Years
Calendar Management
2-5 Years
Travel management
2-5 Years
Executive Assistant/C-level Support
2-5 Years
Calendar, Inbox, & Travel Management
2-5 Years
AI Research
Less than 6 Months
Experience highlights
B2B Customer Service Specialist
WSC Sports
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January/2024
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Present
I help customers by responding to inquiries via email and ticketing systems using Help Scout, ensuring timely and accurate support. I help manage and prioritize support tickets in
contactinfohChoose a plan to view contact info. to improve workflow efficiency and visibility. I help escalate complex issues to engineering through Slack and guide customers on platform features and best practices.
Executive Assistant
EngagelyPro
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August/2024
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Present
I assist with managing the client’s email and calendar using Google Workspace (Gmail and Calendar) to ensure smooth communication and scheduling. I help conduct follow-up calls and organize meeting notes using Skype. I handle financial processes, including payments, invoicing, and contractor coordination through Deel, and help monitor and verify commissions using Airtable. I maintain consistent daily posts in the client’s Skool Community, leveraging insights and automation to boost engagement, a
Executive Assistant
Goldcoast Bespoke
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February/2023
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Present
I manage the executive’s schedule, including appointments, meetings, and travel arrangements. I assist in managing and prioritizing incoming communications and drafting responses on behalf of the executive. I handle administrative tasks such as filing, data entry, and office supply management to ensure smooth daily operations. I help schedule meetings, prepare materials, and coordinate logistics for both internal and external engagements. I prepare and edit reports, presentations, and other docu
Collections Specialist
ANZ Ba
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August/2016
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Present
I communicate with customers regarding overdue payments and delinquent accounts to discuss repayment options and resolve outstanding issues. I negotiate payment arrangements and settlement terms based on customers’ financial situations and company policies. I ensure compliance with debt collection laws and regulations while maintaining accurate records of customer interactions and payment agreements. I provide excellent customer service by addressing inquiries, resolving disputes, and assisting
Customer Specialist
Telstra
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February/2013
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Present
I maintain accurate records of customer interactions, account updates, and payment agreements in CRM systems. I resolve customer complaints and disputes, escalating complex issues to the appropriate departments when necessary. I provide clear guidance on products, services, and account options to improve customer satisfaction and retention. I ensure compliance with company policies and relevant regulations during all customer interactions.
