Skills
Customer Support > Social Media Moderation
2-5 Years
Leadership
5-10 Years
Critical Thinking
5-10 Years
Google Suite
2-5 Years
Active Listening
10+ Years
Written Communication
10+ Years
Customer Support > Live Chat
5-10 Years
- Customer Service
10+ Years
Adobe > Photoshop
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
Content
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
*Administrative Support -
5-10 Years
Experience highlights
Customer Success Representative
OHMIUX LLC / CARBINOX
·
January/2024
–
Present
Assisted customers with order tracking, technical support, billing, and refunds via Zendesk. Provided monthly reports to identify improvement areas and analyzed product reviews.
Customer Happiness Champ
ZZ CONNECT INC. / SENDLE
·
January/2022
–
Present
Handled customer inquiries via chat, email, and phone using Zendesk. Built rapport through professional communication and resolved complaints to ensure satisfaction.
Client Technology Specialist / Social Media Content Moderator
MAJOREL CLARK PHILIPPINES
·
January/2019
–
Present
Ensured social media content adhered to community guidelines. Coordinated accounts and posts violating guidelines across videos, images, and landing pages.
Area Coordinator
ALKAJEN HEALTH CARE
·
January/2017
–
Present
Coordinated daily health missions to Barangay Officials, explained agendas, and coordinated instructions with local health workers.
Customer Service Representative
NCO CLARK INC (ALORICA)
·
January/2009
–
Present
Provided world-class customer service via phone calls. Ensured customer information security and resolved concerns timely.
