Virtual Medical Admin / Order Management / QA and Customer Service

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Delivering accuracy, quality, and care—Virtual Medical Admin with expertise in QA and Customer Service and in Order Management

Skills & Experience

Skills

Office and Administration > Quality Assurance 5-10 Years

Quality Analyst 2-5 Years

Virtual Assistance 2-5 Years

Order Management Specialist 2-5 Years

Collections Specialist 1-2 Years

Experience highlights

Virtual Medical Admin

Virtual Medical Admin · November/2022 – Present

Scheduling Appointments - Schedule appointments for
patients with our Pain Management Florida-based doctors. This
involves coordinating with both patients and medical staff to
find suitable time slots and ensure smooth scheduling.
Managing Electronic Health Records (EHR) - Ensuring that
patient information is accurately recorded, updated, and
securely stored in compliance with HIPAA regulations.
Handling Patient Inquiries - We provide information about
services, assist with prescription refills,

Order to Cash Professional

Accenture · February/2020 – Present

Order Processing - This involves verifying order details, pricing, and availability of products, and ensuring timely order entry into the system.
Invoicing - Ensures that invoices are accurate, contain all
necessary information, and are sent to customers promptly.
Customer Service - Serves as a point of contact for customers regarding order status, billing inquiries, and other order-related issues. Providing excellent customer service is a key aspect of their role.

Collections Admin

Acquire · March/2018 – Present

Order Processing - This involves verifying order details, pricing, and availability of products, and ensuring timely order entry into the system.
Managing Accounts Receivable - We track and follow up on outstanding invoices, ensuring timely payments, and
resolving any discrepancies or issues related to payments.
Contacting Customers - Customers with overdue payments reach out via phone, email, or mail to remind customers of their outstanding balances and work with them to establish payment plans

Resolution Specialist

Arvato Bertelsmann · March/2015 – Present

Resolution Specialist - As a QA, we investigate and resolve disputes between customers, vendors, or internal departments to reach a fair and satisfactory resolution for all parties involved.
Problem-Solving - Analyzing complex issues, identifying root causes of problems, and developing creative solutions to prevent similar issues from arising in the future.
Communication and Documentation - Maintains clear and professional communication with customers, colleagues,
throughout the process.

Quality Auditor

Arvato Bertelsmann · November/2014 – Present

Quality Audit Oversight - The primary responsibility is to oversee the quality audit process in all regions to ensure
consistency and accuracy.
Monitoring Critical Details - Paying close attention to critical details such as currency conversions and contract amounts.
This involves verifying that all financial information is correctly recorded and reported.
Regular Calibration - Conducts weekly huddles, calibration sessions, and coaching sessions with audit agents and teams.

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