Skills
Office and Administration > Computer Literacy, Data entry, Microsoft office Suite, Encoding,
Less than 6 Months
Customer Support, Communication, Problem Solving, Multitasking, Computer Literacy
2-5 Years
Experience highlights
Client Support & Administrative Assistance
Office Beacon
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April/2023
–
Present
I provided daily support to clients by managing schedules, responding to health insurance inquiries via email and phone, and assisting members with policy-related concerns. I accurately updated member and policy information in the Applied Epic system and prepared personalized health insurance proposals for prospective clients. Additionally, I offered flexible assistance by handling various ad hoc tasks as needed.
Data Entry & Financial Reconciliation
Office Beacon
·
April/2023
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Present
I accurately recorded broker commission details in the Applied Epic and Applied TAM systems and conducted monthly bank transaction reconciliations, including checks and deposits, to ensure accurate and up-to-date financial records.
Collections Agent – Bank of Montreal (BMO)
Genpact
·
July/2023
–
Present
I worked as a collections representative, managing inbound and outbound calls related to customer loan accounts. I handled inquiries and payments for financial products such as auto loans, credit cards, and lines of credit, while providing respectful and clear communication about account statuses, due dates, and past-due balances. Additionally, I assisted customers with transaction history requests, account updates, and payment processing.
Customer Service Representative in Sales and Telco Account (International Clients)
BUWELO an Exactstar Company
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October/2023
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/
I provided accurate product and service information while efficiently handling customer inquiries and resolving issues through phone, chat, and email. I managed both inbound and outbound communications, ensuring timely and effective support. By actively listening and offering appropriate solutions or escalations, I maintained high customer satisfaction and consistently met service quality standards in a fast-paced, customer-focused environment.
Admin-HR/Payroll & Accounting
FUSO LOGISTICS PHILS., INC.
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January/2018
–
Present
I provided comprehensive administrative and financial support, including office management, payroll processing, and policy implementation. I assisted with daily operations, handled reports and correspondence, managed employee attendance, and supported accounting tasks such as billing, budgeting, and bank transactions, while maintaining confidentiality and fostering positive client relationships.
