Skills
Document Preparation
2-5 Years
Asana
1-2 Years
- Customer Service
2-5 Years
Executive & Administrative Support
2-5 Years
Customer & Administrative Support
2-5 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
~Data Entry
2-5 Years
● Project Management
1-2 Years
Project Management > Asana > Monday > Trello
1-2 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Chat Support > Social Media Management
1-2 Years
Cold Calling
2-5 Years
Basic Graphic Design>Canva
Less than 6 Months
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Executive Assistant
Back to Nature Ecotherapy
·
July/2025
–
Present
Managed the CEO’s email, calls, SMS communication,
and full calendar, including personal and client
appointments.
Coordinated client and practitioner bookings while
ensuring smooth daily operations and strong
communication flow.
Handled administrative tasks such as editing
documents, onboarding clients and practitioners, and
assisting with CEO-led projects.
• • Liaised with external teams—including web
developers and finance—to update the website, submit
receipts, and support operational needs.
Head Administrative Assistant
Sheppard Law Firm
·
June/2024
–
Present
Managed and organized case files, ensuring all legal
documents were readily available and correctly filed.
Assisted with the preparation of legal documents,
including letters, filings, and forms.
Performed research and drafted reports to support
legal cases, ensuring accurate and timely submissions.
Case Manager
AZ Agency
·
May/2023
–
Present
Acted as the primary point of contact for clients,
handling any issues or concerns regarding the staff
deployed by the agency, ensuring high levels of client
satisfaction
Collaborated with other managers and the CEO to
resolve complex issues, ensuring smooth operations
and maintaining strong relationships with both clients
and staff
Drafted and presented proposals for staffing services
to hospitals and aged care facilities, tailored to meet
the specific needs of each facility
Account Manager
Nexus Enterprise Technologies PTE LTD
·
March/2022
–
Present
Managed client accounts ensuring timely service delivery. Developed strong client relationships for retention. Generated leads with sales team. Provided progress reports, coordinated cross-functional teams, handled escalations, analyzed feedback for service improvements.
Executive Assistant
All-Canada Notary
·
January/2021
–
Present
Provided executive support managing emails, scheduling, reports. Processed legal documents ensuring compliance. Maintained client records, coordinated communication, organized appointments, handled data entry, prepared notarial certificates.