Skills
Chat support
2-5 Years
Ticketing Systems
5-10 Years
Document Management
10+ Years
- Customer Service
10+ Years
Chat Support > Social Media Management
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
CRM Systems
5-10 Years
Calendar Management > Scheduling
2-5 Years
Google Workspace
2-5 Years
Property Management > Buildium
2-5 Years
*Administrative Support -
2-5 Years
Accounting > Bank Reconciliation
2-5 Years
Notion
2-5 Years
CRM > Salesforce
5-10 Years
SEO >WordPress
2-5 Years
Experience highlights
Virtual Executive Assistant / Customer Service
Mekanix Gym
·
December/2022
–
Present
Managed scheduling, communications, invoices, payments, contracts, and admin requests. Organized business records via Buildium. Supported bank reconciliation and social media management for client businesses.
Chat Support Representative
Sykes
·
January/2021
–
Present
Handled chat support for digital services. Logged cases in CRM/ticketing system, documented actions, and escalated unresolved issues following established workflows.
Chat Support Representative
VXI
·
February/2018
–
Present
Provided chat support for telecommunications account covering billing, account, and technical concerns. Used Salesforce and internal tools for case documentation and upselling.
Customer Service Representative
Convergys
·
April/2015
–
Present
Supported telecommunications customers with billing and technical concerns. Used CRM and ticketing systems to log cases, document outcomes, and perform upselling.
