Trainer Healhtcare | Medical Assistant | CSR

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Healthcare Customer Service Specialist and Product Trainer with 3 years of experience in the healthcare industry, specializing in Medicare member and provider support, benefits, claims, eligibility, authorizations, and appeals. Experienced in patient scheduling, healthcare systems, customer communication, and issue resolution. Skilled in training and coaching associates, delivering product knowledge sessions, and providing process support. Detail-oriented, adaptable, and committed to delivering accurate, compassionate, and efficient healthcare service in a remote work environment.

Skills & Experience

Skills

2-5 Years

Communication 2-5 Years

HEALTHCARE CUSTOMER SUPPORT 2-5 Years

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

• Time Management 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Experience highlights

Product Specific Trainer

Sagility Philippines · August/2024 – Present

Facilitated instructor-led training for 4 Medicare classes. Conducted onboarding, product training, and refreshers. Developed learning materials and assessments. Collaborated with Operations for production readiness.

Customer Service Specialist

Sagility Philippines · July/2023 – Present

Assisted Medicare providers with claims, eligibility, benefits, authorizations, appeals. Used EHR systems and Availity Portal. Resolved complex concerns ensuring Medicare compliance. Served as POC for floor support.

Customer Service Representative

Teleperformance Philippines Global Services · March/2022 – Present

Handled customer inquiries related to financial accounts. Performed back-office account updates accurately.

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