Skills
Customer Service/Dispatcher
5-10 Years
Operation Management
1-2 Years
Inbound Sales Support
6 Months to 1 Year
Experience highlights
Customer Service Support
VXI Global
·
January/2020
–
Present
I manage five Lines of Business (LOBs): Sales, Billing, Retention with a Ticketing System, and Technical Support. I possess the necessary skills and competencies to carry out my tasks effectively. This includes interpersonal and communication skills, both verbal and written, the ability to listen attentively, problem analysis and problem-solving, attention to detail, and accurate customer service.
Technical Specialist
Technical Specialist | Teleperformance
·
May/2019
–
Present
I must be able to provide the necessary customer service and support throughout the activation process.
This entails providing clear instructions to the customer on how to activate their device or model, as well as providing support to any questions or concerns they may have.
By following the correct procedure for each device and each model activation, I can ensure that the activation process is successful and that the customer is fully satisfied with the services they have received.
Sales Associate
IBEX Global
·
January/2018
–
Present
Working in the billing account was a fast-paced environment that required me to stay organized and multi-task. I was able to review the bills and discuss prorated charges, billing account information, billing cycle, and credit discrepancies on the bill. In Sales, I was able to add on the products that customers wanted to use, with an assumptive completion. I was able to stay ahead of the customer's needs and provide great customer service.
