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Joshua lloyd R.

Customer Service VA | Fintech & Healthcare Support | First-Contact Resolution

Verified
$10/hr

Outline

Looking for Full-Time work (40 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

One of your customers is waiting for a reply that should have taken 10 minutes. ๐“๐ก๐š๐ญ ๐ข๐ฌ ๐ญ๐ก๐ž ๐ฉ๐ซ๐จ๐›๐ฅ๐ž๐ฆ ๐ˆ ๐ฌ๐จ๐ฅ๐ฏ๐ž. I am Joshua, a ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐•๐€ with real BPO experience handling ๐Ÿ๐ŸŽ๐ŸŽ+ ๐๐š๐ข๐ฅ๐ฒ ๐ข๐ง๐ญ๐ž๐ซ๐š๐œ๐ญ๐ข๐จ๐ง๐ฌ ๐ข๐ง ๐Ÿ๐ข๐ง๐ญ๐ž๐œ๐ก ๐š๐ง๐ ๐ก๐ž๐š๐ฅ๐ญ๐ก๐œ๐š๐ซ๐ž. I was ranked among the ๐ฅ๐จ๐ฐ๐ž๐ฌ๐ญ ๐€๐ฏ๐ž๐ซ๐š๐ ๐ž ๐‡๐š๐ง๐๐ฅ๐ž ๐“๐ข๐ฆ๐ž ๐š๐ ๐ž๐ง๐ญ๐ฌ ๐จ๐ง ๐ฆ๐ฒ ๐ญ๐ž๐š๐ฆ, not by rushing people, but by actually knowing what I was doing. I handle ๐ก๐ข๐ ๐ก ๐ฏ๐จ๐ฅ๐ฎ๐ฆ๐ž ๐ž๐ฆ๐š๐ข๐ฅ ๐š๐ง๐ ๐ฉ๐ก๐จ๐ง๐ž ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ, ๐›๐ข๐ฅ๐ฅ๐ข๐ง๐  ๐๐ข๐ฌ๐ฉ๐ฎ๐ญ๐ž๐ฌ, ๐ซ๐ž๐Ÿ๐ฎ๐ง๐ ๐ซ๐ž๐ช๐ฎ๐ž๐ฌ๐ญ๐ฌ, ๐Ÿ๐ข๐ซ๐ฌ๐ญ-๐œ๐จ๐ง๐ญ๐š๐œ๐ญ ๐ซ๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง, ๐‚๐‘๐Œ ๐ฎ๐ฉ๐๐š๐ญ๐ž๐ฌ, ๐š๐ง๐ ๐๐จ๐œ๐ฎ๐ฆ๐ž๐ง๐ญ๐š๐ญ๐ข๐จ๐ง. I use Client360, Saleor, Google Workspace, Microsoft 365, Slack, Teams, Zoom, Loom, and Notion. New platform? ๐†๐ข๐ฏ๐ž ๐ฆ๐ž ๐Ÿ’๐Ÿ– ๐ก๐จ๐ฎ๐ซ๐ฌ. My setup is PLDT Fiber 100 Mbps with backup power and a dedicated noise-canceling home office. ๐๐ข๐ ๐ก๐ญ ๐ฌ๐ก๐ข๐Ÿ๐ญ ๐ซ๐ž๐š๐๐ฒ ๐š๐ง๐ ๐š๐ฏ๐š๐ข๐ฅ๐š๐›๐ฅ๐ž ๐Ÿ๐จ๐ซ ๐”๐’ ๐„๐’๐“, ๐๐’๐“, ๐š๐ง๐ ๐†๐Œ๐“. Good customer service is not about being polite. It is about making people feel like someone actually cared enough to solve their problem. ๐“๐ก๐š๐ญ ๐ข๐ฌ ๐ฐ๐ก๐š๐ญ ๐ˆ ๐๐จ ๐ž๐ฏ๐ž๐ซ๐ฒ ๐ฌ๐ข๐ง๐ ๐ฅ๐ž ๐๐š๐ฒ. Let us talk.

Skills & Experience

Skills

Customer Support 1-2 Years
Customer Support > Chat Support 1-2 Years
Customer Support > Email Support 1-2 Years
Office and Administration > Data Entry Less than 6 Months
Marketing > Copywriting Less than 6 Months
virtual assistant Less than 6 Months
Content Writing Less than 6 Months
Contact Details Are Private

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