Outline
Looking for Full-Time work (8 hours/day) at $6/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
Skills & Experience
Skills
Experience highlights
Document and track cases using CRM systems and Zendesk
Prepare reports and maintain accurate records
Assist guests with spa facilities by providing guidance and clearly explaining the features and benefits of the jacuzzi, steam room, and sauna.
Distribute guest essentials including lockers, bathrobes, slippers, towels, and refreshments, ensuring comfort and readiness.
Maintain cleanliness and safety of the pool, steam room, sauna, and shower areas, and consistently restock spa supplies and amenities.
Managed inbound calls, logged inquiries, and handled restaurant reservations and seat allocation.
Conducted field sales during multiple sales blitz campaigns.
Updated customer records, generated leads, and promoted theme nights and dining offers.
Completed cross-training in kitchen operations and restaurant service.
Prepared daily arrival and departure lists.
Printed airport pickup checklists and coordinated guest arrival times with the bell desk.
Generated daily guest lists.
Reviewed room availability, blocked rooms for executive lounge guests, and coordinated room status with housekeeping.
Prepared key cards and welcome letters, and verified guest preferences (smoking/non-smoking, crib requests, floor level, and room view).
Processed guest check-ins and check-outs efficiently.
Posted telephone charges manually to guest accounts.
Balanced and reconciled daily transactions.
Monitored credit limits for long-stay guests.
Upsold rooms and services to walk-in guests.
Managed reservations and room assignments for arrivals.
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