Skills
Data Entry / Documentation
2-5 Years
Customer Support
2-5 Years
Customer service
5-10 Years
Communication
5-10 Years
Quality Assurance
2-5 Years
CRM management
5-10 Years
Teamwork & collaboration
5-10 Years
Experience highlights
Virtual Assistant - Call Transfer Expert/Appointment Setter
Detail Domination
·
January/2026
–
Present
Conducted outbound calls and managed leads, pipelines, and appointment scheduling using Go High Level (GHL). Transferred calls to shop owners and responded to customer text messages professionally.
Virtual Receptionist
RSM Maintenance
·
January/2026
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Present
Answered incoming calls from clients and vendors, routing to appropriate departments. Handled inquiries, provided service information, and participated in internal meetings to identify improvements.
Quality Assurance Analyst
Qualfon
·
December/2024
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Present
Evaluated calls, emails, and chats for quality compliance. Analyzed performance data and provided feedback, coaching, and certifications. Led calibration sessions with clients.
Customer Service Representative
Qualfon
·
March/2020
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Present
Provided customer support for US and UK clients via phone, email, and chat. Resolved order issues, returns/refunds, and technical concerns. Documented interactions and handled escalations.
Customer Service Representative
Qualfon
·
October/2017
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Present
Provided customer support via inbound/outbound calls, chats, and emails. Coordinated with suppliers for timely shipping and monitored inventory for supply chain efficiency.
