Skills
Communication (English – Written & Spoken)
10+ Years
Team Leadership
1-2 Years
Process improvement
1-2 Years
Data Analysis
2-5 Years
Organizational Skills
2-5 Years
Medical Terminology
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Training & Coaching
1-2 Years
Medical & Scientific Communication
10+ Years
Aircall / RingCentral
2-5 Years
Google Workspace
2-5 Years
- Zoom
2-5 Years
Customer Support > Email > Chat Support > Inbound Calls > Outbound Calls
2-5 Years
Copywriting; Canva Design; Marketing Strategy; Customer Engagement; Performance Monitoring; Microsoft Office.
2-5 Years
Experience highlights
Retrieval Operations Team Lead
Mission Digital Health Inc. (Picnichealth)
·
May/2025
–
Present
Managed 10-person team with daily task assignment. Ensured KPI achievement (100% productivity, 99% accuracy, 93% occupancy). Conducted performance coaching, implemented PIPs, coordinated with headquarters, created weekly reports.
Medical Records Retrieval Representative
Mission Digital Health Inc. (Picnichealth)
·
November/2020
–
Present
Assessed patient medical records completeness per protocol. Sent and followed up on record requests to U.S. healthcare facilities. Maintained 100% productivity, 99% accuracy. Trained new members and assisted team management.
