Skills
Data Analysis & Reporting
5-10 Years
Leadership and Team Management
10+ Years
Process Optimization & SOP Creation
5-10 Years
Teamwork and Cross-functional Collaboration
10+ Years
Sales Planning and Forecasting
5-10 Years
Sales Strategy Development
5-10 Years
CRM & Sales Technology Management
10+ Years
Performance Measurement & Metrics
10+ Years
Experience highlights
Assistant Director Of Sales Operations
Salesroads
·
February/2019
–
Present
Designed and executed sales strategies that consistently exceeded revenue goals.
Streamlined sales operations and CRM systems, boosting efficiency and user adoption.
Improved forecasting accuracy by 20% through advanced analytics and predictive modeling.
Built and led high-performing sales teams, driving a 15% rise in productivity.
Recognized for enhancing revenue, productivity, and overall sales performance.
Sales Operations Assistant Manager
Salesroads
·
February/2014
–
Present
As a Sales Operations Assistant Manager, I support the sales team by optimizing processes,
implementing effective strategies, and ensuring smooth daily operations. I assist in sales forecasting,
pipeline management, and performance tracking while maintaining CRM systems and sales tools. My
role involves analyzing sales data, generating reports, and streamlining workflows to enhance
efficiency and drive revenue growth. I also collaborate with cross-functional teams, provide sales
training
Call Quality Analyst
VXI Global Solutions
·
January/2013
–
Present
Led quality assurance in a call center, using advanced monitoring tools to ensure compliance and
customer satisfaction. Conducted root cause analysis, delivered actionable insights through reports,
and provided coaching to agents, driving continuous improvement and service excellence.
Service Director / Training Manager
United Airlines Holdings
·
January/2010
–
Present
Drove premier customer service at United Airlines by leading and inspiring teams to deliver
personalized experiences. Used performance metrics to enhance satisfaction, resolved complex
issues, and safeguarded brand loyalty. Collaborated across teams, led training programs, and
applied industry insights to continuously elevate service excellence.
Cargo Logistic Officer
Lufthansa Cargo
·
January/2008
–
Present
Expert Cargo Logistics Officer with proven success in freight coordination and supply chain
optimization. Skilled in scheduling, shipment tracking, and inventory control, driving cost savings and
efficiency while ensuring timely delivery. Strong in client relations and strategic planning,
consistently upholding high service standards.