Skills
IT Helpdesk / Technical Support
10+ Years
Virtual Assistance
2-5 Years
E- commerce Virtual Assistant
2-5 Years
Email / Chat / Social Media Support
2-5 Years
IT Helpdesk Officer
5-10 Years
Experience highlights
Freelance Virtual Assistant
GBC Virtual Assistance Services
·
March/2023
–
/
Provide virtual assistance to US and international clients across customer support, executive assistance, e-commerce, lead generation, recruitment, and administrative support. Handle email and chat inquiries, Shopify and order-related tasks, customer concerns, documentation, data management, technical troubleshooting, and day-to-day business support. Adapt to different client tools, workflows, and processes depending on project needs.
Administrative Virtual Assistant
The VA Group
·
July/2022
–
Present
Provided administrative and customer support for a US client. Handled customer communication, general administrative tasks, lead generation, outreach tracking, scheduling, follow-ups, and day-to-day support. Assisted with keeping information organized and ensuring assigned tasks were completed on time.
Partnership Executive
FVA Business Consultancy (OPC)
·
July/2022
–
Present
Handled B2B lead generation and partnership outreach to NGOs, enterprises, and other organizations. Researched potential partners, conducted outreach, tracked leads, and supported business development efforts to promote company services and training programs.
IT Specialist - Team Leader
HCL Technologies Philippines
·
December/2021
–
Present
Supervised a team of 15 Senior Analysts supporting IT service operations. Conducted individual performance assessments and one-on-one coaching sessions to improve service metrics. Assisted with escalations, team coordination, technical support concerns, and maintaining service quality.
IT Helpdesk Supervisor
Sykes Asia, Inc.
·
November/2013
–
Present
Supervised a team of 15 IT Helpdesk Associates and Specialists. Managed daily IT support operations, scheduling, coaching, escalations, and incident management. Supported technical issue resolution, coordinated follow-ups, monitored team performance, and helped ensure service levels and customer support standards were maintained.
